How do I check the status of my order?

You can check the status of your order by logging into your account on our website and navigating to the "My Orders" section.

Can I cancel my order?

Yes, you can cancel your order as long as it hasn’t been processed or shipped. Please contact our customer support team as soon as possible if you wish to cancel. You can use our live chat or phone +423 782 2001. Once an order has been shipped, it cannot be canceled.

Can I change or modify my order?

If your order hasn’t been processed yet, we can assist you in making changes, such as updating the shipping address or modifying the items. Please contact us quickly, as changes cannot be made once the order has been dispatched. Click here

What should I do if I haven't received an order confirmation?

If you haven’t received an order confirmation email, first check your spam or junk folder. If it’s not there, please contact our customer support team to verify if your order was successfully placed. We’ll be happy to assist you.

What payment methods do you accept?

We accept all major credit cards, including Visa, American Express, Mastercard, and Discover, as well as PayPal. Please note that during high-volume releases, certain payment methods may be temporarily unavailable for security reasons.

My payment won’t process. What should I do?

If your payment fails during checkout, we recommend contacting your bank or card issuer directly to resolve any issues. Additionally, please ensure that your billing information matches the details on your card, and try using an alternative payment method if the issue persists.

Can I retroactively apply a store credit or gift card?

No, promotional offers, store credits, and gift cards cannot be applied to past purchases. Discounts are only valid during active promotions, and the discounted price is only available for the duration of the sale. If you have questions or need further clarification, please reach out to us here .

How can I track my order?

You will receive a tracking number via email once your order is dispatched. Use this number to track your order on here.

International Shipping Policy:

Currently, we ship to only ship to Switzerland, and Liechtenstein.

Soon we will start shipping to the following select European countries: Austria, Belgium, Croatia, Denmark, Estonia, France, Luxembourg, Germany, Greece, Italy, Portugal, Slovenia, Spain, Sweden, Unfortunately, we do not ship outside of these regions at this time.

What if my order is lost?

If you believe your order has been lost, please reach out to our customer support team. We will investigate the issue with the carrier and, if necessary, offer a replacement or refund.

What if my order has been returned to the sender?

If your order has been returned to us due to incorrect delivery details or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply depending on the reason for the return.

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